Sim Card Registration


This privacy supplement gives some general information around the SIM card registration process which is legal mandatory before activation of services for all the SIM cards to provide further context to our main customer privacy statement. If you have a sim card or intend to buy a new Vodacom SIM card, you should read this on the privacy of the data captured and processed.

SIM Card Registration
In order for you to use Vodacom service you need to ensure your number is registered. You need to visit our Vodacom shop or registration agents for registration. Once the details provided have been verified through the National Identity and Civil Registry (NICR) database, Vodacom will then proceed to activate services for GSM and store the data captured in secured environment as per legal and regulatory requirements. Personal information we collect about you.

Information we collect about you

Information we collect during SIM registration which we take from NICR and store in our database are your names, gender, date of birth, nationality, identification number and mobile number and such other personal information that maybe relevant.

When we collect your personal information
We collect your personal information when:
You perform SIM registration as per the regulatory requirements.
When you perform SIM swap (for verification purpose). When you register SIM card for your Minor as a parents or guardian. Compliance with a mandatory legal obligation, we are required by the law to collect your personal information when performing SIM Card registration.

Consent you provide consent where Vodacom does not rely on another legal basis. Consent may be withdrawn at any time. When you give your consent, you will be given details on how to change your mind or visit the 'Your rights' section of this policy for more information.

How we use your personal information:
To provide you with our service.

The personal information provided during the SIM registration process is used to create your profile and activate service for the SIM card so you can start to use Vodacom services.


You may opt out of marketing communications (such as email, SMS, phone or post), please call 114 or visit our Vodacom shops or Customer Care Service desks for more information.

How we share your personal information
Where applicable, we share information about you with:
Law enforcement agencies, regulatory authorities, government bodies, courts or other public authorities as required by the regulation.
Companies in the Vodafone Group.
Partners, suppliers or agents involved in delivering the products and services you've ordered or used.
Companies who are engaged to perform services for, or on behalf of, Vodacom Lesotho.

International data transfers
We do not make international transfers of personal data outside Lesotho.

Providing the service
The data collected during SIM registration is stored as long as your SIM card is active.

Diagnostics services
In case of new regulatory requirement or expiration of your data provided we may request you to visit our registration points to update your data.

Keeping your personal information secure
We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorized access, accidental loss, disclosure or destruction.

Communications over the internet (such as emails) aren't secure unless they've been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We'll never ask for your secure personal or account information by an unsolicited means of communication. You're responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites, so make sure you read that company's privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you're familiar with these.

Your rights
Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please visit our Vodacom shops or Customer Care Service desks for more information or call 114.

Right to correct personal data
You have the right to correct information held about you if it's not accurate. If the information we hold about you is inaccurate or needs to be updated, please visit our Vodacom shops, registration agents or Customer Care Service desks for more information to update it.

Right to access personal data
You have the right to make a request for a copy of the personal data that Vodacom holds about you. To make this request as an individual, visit our Vodacom shops, registration agents or Customer Care Service desks for more information on how to do this.

Right to object to use of personal data
You have the right, in certain circumstances, to object to Vodacom processing your personal information. For more information or to exercise this right, please call 114 or visit our Vodacom shops, registration agents or Customer Care Service desks. If this relates to an automated decision performed on you (this means with no human involvement), please let us know and we will review your request.

How to lodge a complaint
If you want to contact us about any of your rights or complain about how we use your information, contact our Customer Services team by calling 114 or visit our Vodacom shop for assistance. We'll do our best to help.

Right to restrict use of your data
If you feel data we hold on you is inaccurate or believe we shouldn't be processing your data, please visit our Vodacom shops for assistance or contact our Customer Services team by calling 114.

Right to erasure
In some circumstances, such as where we no longer have a justifiable reason to continue to process your data or if not required by the law to retain such data, you can request we delete it.