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Airtime advance network rules
- Only eligible Pre-paid and top up customers will be offered the service.
- A M1.00 administration fee Inclusive Vat is payable upfront. The administration fee will be deducted from the airtime advance.
- Should the customer recharge with a lower denomination than that of the full value of the Airtime Advance, the full amount of the recharge will be deducted until the full cumulative value has been recovered.
- The Airtime Advance service can be taken up by the customer directly using the USSD string *111#. The customer will only be offered another Airtime Advance once the full value of the previous request and service fee has been recovered.
- The Airtime Advance service can be taken up by the customer directly using the USSD string *111#. The customer will only be offered another Airtime Advance once the full value of the previous request and service fee has been recovered.
- Customers that have an outstanding airtime advance who wish to migrate to Contract will be required to pay the outstanding loan before migration otherwise migration will not be effected.
- The customer's Airtime Advance can be recovered by any recharge, including Airtime Transfers, CRM recharge incentives.
- The Airtime Advance facility will reset to the full allowed allowance once all funds have been recovered.
- The Airtime Advance facility can be used for any transaction i.e. Voice, Data, and SMS.
- Airtime Advance will be seen as a normal recharge in the customer's prepaid or top up account.
- Customers will be allowed to transfer their Airtime Advance.
- Repayment of airtime advance from monthly allocation is allowed for Top up subscribers.
- Loyalty points will be allocated for an airtime advance. Normal business rules apply for recharges.
- Customers with an outstanding airtime advance will be allowed to port.
- We have the right to change or modify these terms and conditions at any time.