BLACK FRIDAY CAMPAIGN TERMS AND CONDITIONS

5.1 By participating in this Campaign, all entrants warrant that they have read and understood these Terms and Conditions, available on the VODACOM website at www.vodacom.co.ls and VODACOM retail shops.

5.3 These Terms and Conditions shall remain in full force and effect for the duration of the Campaign, notwithstanding any temporary suspension for operational reasons such as repairs, maintenance, or system upgrades.

6.3 VODACOM reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any provision of the Terms and Conditions.

6.4 By participating in the Campaign, entrants hereby warrant that all information submitted is true, current and complete

7.1 All information pertaining to the Campaign shall be published on the VODACOM website at www.vodacom.co.ls and Vodacom social media platforms and any queries relating thereto shall be submitted to the call center at 114.

7.2 VODACOM reserves the right to cancel or amend the Campaign and these Terms and Conditions at any time. Any changes will be made available on the VODACOM website.

8.1 The Campaign is open to Natural persons who are VODACOM customers during the Campaign, except those specifically excluded under article 6.2 above.

8.2 To participate, eligible customers must purchase Black Friday Promo bundles via USSD *321# or *321*2#.

8.4 The winner will be selected based on the highest number of purchases of the Black Friday Bundle Combo during the campaign period.

8.5 In the event of a tie, a random draw will be conducted among top purchasers.

8.6 A participant may only win a prize once after the conclusion of the campaign period.

8.7 The winner's names will be published on Vodacom's Facebook social media platform.

8.8 The prizes are non-transferable and cannot be exchanged for cash.

8.9 Vodacom shall not be held liable for any loss, damage, or injury arising from participation in the promotion or use of the prize.

10.1 The winner shall be contacted by VODACOM via SMS and/or a phone call to their MSISDN number used to participate in the Campaign.

10.2 The prizes will be delivered within thirty (30) working days from the day that the winner is successfully contacted.

10.3 If a winner cannot be contacted within thirty (30) calendar days from the campaign end date, or a notified winner refuses the prize or fails to collect it within thirty (30) calendar days of notification, VODACOM will consider them as having forfeited the prize. VODACOM shall contact the runner-up winner who will be awarded the prizes. If the winner or runner-up winners do not accept the prize or do not show up within thirty (30) calendar days of notification, then the prizes will remain the property of VODACOM.

10.4 Prizes are strictly non-transferable and cannot be exchanged for cash or any other consideration.

12.1 Participants acknowledge and agree that they participate in this Campaign at their own risk and willingness and have not been coerced in any manner to enter.

12.2 VODACOM makes no warranty, implied or express, that any part of the Campaign will be uninterrupted and error-free, or free from any technical issues.

12.3 Neither VODACOM nor any of its directors, employees, agents or suppliers shall accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant participating in the Campaign or as a result of accepting the prize.

12.4 VODACOM is not responsible for any problems or technical malfunction of any telephone networks or lines, computer systems, servers, or providers, computer equipment, software failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination thereof. This includes any injury or damage to entrant's or any other person's computer or mobile telephone related to or resulting from participation or downloading any materials associated with the Campaign.

12.5 By entering the Campaign, entrants agree that no claim relating to such losses or injuries (including special, indirect and consequential losses) shall be asserted against VODACOM, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from acceptance or user of any prize, including without limitation, personal injuries, death and property damage.

13.1 Personal data, including voice recordings, images, names, addresses, and any other relevant information obtained in connection with the Campaign will be processed and used in a confidential manner and in line with the Vodacom Privacy Management Policy and applicable data protection laws.

13.2 VODACOM shall not release personal information about participants of the Campaign to third parties unless required to do so in compliance with the governing law.

13.3 By participating in the Campaign, entrants consent to the use of their name and image for publicity purposes related to the Campaign, including announcements on Vodacom's official platforms, without additional compensation, unless prohibited by law.

14.1 VODACOM reserves the right, whenever deemed necessary, to temporarily suspend the Campaign for operational reasons (e.g. for repairs, planned maintenance or upgrades) and undertakes to restore same as soon as possible after any temporary suspension period.

14.2 Interruption or early termination of the Campaign shall not relieve VODACOM from its obligation to award prizes already won and fulfill related commitments, excepts where such interruption or termination results from circumstances beyond Vodacom's reasonable control.

14.3 VODACOM shall notify subscribers of any termination or suspension of the Campaign through appropriate communication channels, including its official website and social media platforms.

15.1 Vodacom's decision regarding the Campaign and/or these Terms and Conditions shall be final and binding.

15.2 In an event of any disagreement or dispute relating to Vodacom's decision, participants shall first lodge their complaints with VODACOM for amicable resolution of the same which shall be settled through private good faith negotiations.

15.3 If the dispute is not resolved within fourteen (14) working days of an attempt to resolve such or the aggrieved party is not happy with the outcome, then he/she shall lodge a complaint with the Lesotho Communications Authority and shall further be at liberty to exercise any other rights or remedies in law.