VCL FS & Engen Cash Back Campaign


  1. The VCL FS & Engen Cash Back Campaign (hereinafter referred to as the “Campaign”) is a marketing Campaign aim to promote usage of M-Pesa as means of payment and the following Terms and Conditions (TCs) shall apply: Organizer of the Campaign
    1. VCL FINANCIAL SERVICES (Pty) Ltd (hereinafter referred to as “VCL FS/M-PESA”)
    2. Address: Vodacom Park, 585 Mabile Road, P.O. Box 7387, Maseru 100, Lesotho

  2. Name of the Campaign
    1. Engen Cash Back Campaign

  3. Location
    1. LESOTHO

  4. Duration of the Campaign
    1. The Campaign shall run from the 6th June 2024 (being the first day) and end anytime thereafter when the allocated cash back funds have been depleted.

  5. Acceptance of Terms and Conditions
    1. By taking part in the Campaign, entrants confirm their voluntary participation and acceptance of these TCs and agree:
      1. to receive SMS communication from VCL FS on their mobile phones relating to the Campaign
      2. to receive SMS communication/advertising offers from VCL FS relating to the Campaign
    2. By participating in the Campaign, winners agree that their data, including names, surnames, initials, photos and video images shall be used by VCL FS for advertising purposes.
    3. These TCs shall remain in full force and effect for the duration of the Campaign (not taking into account temporary suspensions of the offer for operational reasons, e.g. for repairs, planned maintenance or upgrades).

  6. Eligibility to Participate in the Campaign
    1. The following persons are eligible to participate in the Campaign:
      1. Natural persons who are VCL FS customers during the Campaign, except those specifically excluded under clause 6.2 below.
    2. The following persons are excluded from participating in the Campaign:
      1. Engen Customers that pay for Fuel using cash at the selected stores
    3. VCL FS reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any provision of the Ts&Cs

  7. Availability and accessibility of information
    1. All information pertaining to the Campaign shall be published on the Vodacom website at (www.vodacom.co.ls) and Vodacom social media platforms and any queries relating thereto shall be submitted to the call center at 114.
    2. VCL FS reserves the right to cancel or amend the Campaign and these TCs at any time. Any changes will be made available on the Vodacom website.

  8. Campaign Mechanics
    1. The Campaign is open to All M-Pesa Customers save for the those excluded pursuant to specific clauses of these TCs.
    2. Entry is automatic for all customers who make transactions of M150 and above either on USSD or M-Pesa app or POS device.
    3. A customer will be eligible to receive 10% cash back once a day.
    4. The cash back limit for transactions more than M500 will be a set amount of M50
    5. The cash back will be instant after the customer has made a payment at an Engen Garage
    6. The customer will receive a congratulatory SMS stating the cash back amount and then cash back will be credited in the customers M-Pesa wallet.
    7. The campaign will run for while stocks last, once the campaign budget has depleted the campaign will come to an end.

  9. Limitation of liability
    1. VCL FS accepts no responsibility whatsoever including without limitation, any error, omission, interruption, defect, delay in operation or transmission, communications line failure when it is not under its direct control and execution.

  10. Disclaimer of warranties
    1. Participants understand and agree that they participate in this Campaign at their own risk and willingness and have not been coerced in any manner to enter.
    2. VCL FS makes no warranty, implied or express, that any part of the Campaign will be uninterrupted and error-free.
    3. Neither VCL FS nor any of its directors, employees, agents or suppliers shall accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant participating in the Campaign or as a result of accepting the prize.
    4. VCL FS is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination thereof, including any injury or damage to entrant's or any other person's computer or mobile telephone related to or resulting from participation or downloading any materials associated with the Campaign .
    5. By entering the Campaign, entrants agree that no claim relating to such losses or injuries (including special, indirect and consequential losses) shall be asserted against VCL FS, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from acceptance or user of any prize, including without limitation, personal injuries, death and property damage.

  11. Data Protection and Publicity
    1. Personal data related to voice, image, names or address and any other relevant information obtained in connection with the Campaign will be used in a confidential manner and in line with the Vodacom (VCL FS) Privacy Management Policy.
    2. VCL FS shall not release personal information about participants of the Campaign to third parties unless required to do so in compliance with the governing law.

  12. Suspension and termination of the Campaign
    1. VCL FS reserves the right, whenever deemed necessary, to temporarily suspend the Campaign for operational reasons (e.g. for repairs, planned maintenance or upgrades) and undertakes to restore same as soon as possible after any temporary suspension period.
    2. Interruption or early termination of the Campaign shall not release VCL FS from its obligation to give out already awarded prizes and execute all other actions required to give effect to such except for the cases when termination or interruption of the Campaign resulted from actions or events which are not under VCL FS’s control.
    3. VCL FS shall notify subscribers of any termination or suspension of the Campaign.

  13. Dispute Resolution
    VCL FS’s decision regarding the Campaign and /or Terms and Conditions shall be final.
    1. In any case of disagreement or disputes relating to Vodacom’s decision, participants shall lodge their complaints with VCL FS for amicable resolution of the same which shall be settled through private good faith negotiations.
    2. If the dispute is not resolved within fourteen (14) working days of an attempt to resolve such or the aggrieved party is not happy with the outcome, then he/she shall lodge a complaint with the Vodacom Lesotho senior Management, failing which, then the Central Bank of Lesotho and shall further be at liberty to exercise any other rights or remedies in law.