Privacy
PRIVACY SUPPLEMENT- MyVodacom App (General)
This privacy supplement gives some general information around app usage. For further information about privacy, please seeour main privacy policy. If you're using an app together with another service such as mobile, read those sections too.
There are a range of Vodacom apps, including theMy Vodacom app. The privacy policy also applies to those apps, but there will also sometimes be an additional privacy supplement provided with the app itself with more information. In those cases, both will apply.
When you download or use a Vodacom app, information may be accessed from or stored on your device. This will let it operate and function as well as remember you.
To provide you with the service, communicate with you and to work to improve our services, we'll need to collect information about your device (for example, type, unique identifiers, its operating system, if you're using 3G or 4G, etc.), app ID and information about your use of the app. Additional information may also be collected to provide you with the requested service.
Each app will set out the preferences it requires to operate, some of which you may be able to opt out of in some cases.
Opting out of certain preferences may, however, affect the functionality of certain services and apps. For example, if you opt out of the location-based feature on your device, you may find that an app doesn't operate.
It's important to flag that, where you choose to download or use an app not operated by Vodacom, those apps are subject to their own terms of use and privacy and cookies policies. Make sure you're familiar with those before downloading or using that app. We can't be responsible for the security and content of such third-party apps.
If you have any queries in any aspect of this privacy supplement, please visit our Vodacom shops or call Customer Care on 114and a member of our dedicated team will respond to you.
MY VODACOM APP ANDROID
To provide you with features of My Vodacom, to send you personalized recommendations, andto help improve our products and services, My Vodacom will share certain information from your device within our company. This privacy supplement explains the information that is collected by My Vodacom App and how it will be used. For further information about privacy, please seeour main privacy policy
What information we collect
Information about your interactions with us:
When you use the basic features of My Vodacom, for example checking your billing details, viewing your bundles, viewing information about how much data consumed on daily basis, or interacting with our customer care, information about such interactions is recorded on our servers.
Information about the quality and use of your connectivity services and apps:
Unless you have disabled the collection through the app settings, My Vodacom will regularly send us information about the coverage, connectivity and data usage relating to your connectivity services, , your location as well as information about your device, as explained in more detail below.
Coverage, connectivity and data usage
Information about network connectivity and quality for phone calls, internet and data services as experienced by you, as well as statistics about how much your device uses internet services and consumes data, such as:
Device information
Technical information about your device, such as:
Location information
Unless you have disabled the collection through the app settings, we collect your location data when we measure the items above. For example, we know your rough location from the phone mast and Wi-Fi hot spot your phone is using. When your phone or one of your apps is using GPS location data, we use that to assess location more precisely and sometimes your speed and direction of travel if available with GPS information.
Unless you have chosen otherwise, this information is collected with a personal identifier.
Usage of My Vodacom app
Information about the performance and use of the My Vodacom app, for example when and how many times the app has been used, your choices and journeys within the app, app version, last update, application ID and device make and model.
What information we don't collect
We understand that some of the information we collect may be seen as sensitive. Therefore, we have designed the app to reduce the sensitivity of the collected information. For example, we don't collect information about:
How we use this information
In addition to using the data to the extent necessary to provide you with the services you'verequested -for example to show you how much data an app consumes - we also use the data to help us improve our networks and services as well as to make personalized recommendations to you.
Helping us improve our networks and services
We analyze the collected information to diagnose connectivity, coverage or connection quality problems, understand connectivity needs from the usage of mobile data, Wi-Fi and apps, and use such insights to make improvements to our network and services. This may include, for example:
Providing you with a Personalised app experience
Contact Book - To personalise your app experience with a photo and name of anyone on your account, straight from your contact book. The app requests this permission to show images and names from your contact book if their number appears as part of the subscriptions you can manage in the app
Photos Media and files - the app requests this permission to download your bill to the device.
Providing you with personalised assistance and recommendations
We may use the collected information to help us provide more personalised marketing communications to you. We may, for example:
If you have chosen to provide us with information without being personally identified, all personal identifiers are removed in the app before sending such information to Vodacom -we then process the collected information anonymously. We do not intend to use the information to identify you or any other person personally and we have in place appropriate technical and organisational measures to prevent that from happening.
What choices do you have?
Vodacom offers you choices and control over what information you are willing to share from your device. You may choose to:
Remember that turning off these preferences will impact the level of personalisation we will be able to offer you.
How do you protect my data?
Vodacom takes technical and organisational security measures as required by law and by industry standards to protect your personal data from unauthorised access, use or disclosure.We take steps to ensure that we only use your personal information as described in this privacy notice and to honour the choices that you have made. We only partner with service providers who contract to provide the same level of information security that you can expect from Vodacom.
Detailed information about location is kept no longer than 12 months after it has been collected.
Vodacom may retain aggregated and statistical reports that have been generated using the listed information for a longer period, but as these reports do not identify you as a user, they will not be used in a way that impacts your privacy.
For information about other data retention with Vodacom, please refer to ourmain privacy policy
The service is offered by Vodacom Tanzania Plc, which is also the controller of your personal data.If you have any queries in any aspect of this privacy supplement, please visit our Vodacom shops or call Customer Care on 114and a member of our dedicated team will respond to you.
MYVODACOM APP (IOS)
To provide you with features of My Vodacom, to send you personalised recommendations,and to help improve our products and services, My Vodacom will share certain information from your device with us. This privacy supplement explains the information that is collected by My Vodacom and how it will be used. For further information on our privacy policy please seeour main privacy policy page
What information we collect
Information about your interactions with us:
When you use the basic features of My Vodacom, for example checking your billing details, viewing your data plans, viewing information about how much data a particular app is consuming, or interacting with our customer care, information about such interactions is recorded on our servers.
Information about the quality and use of your connectivity services and apps:
Unless you have disabled information collection through the app settings, My Vodacom will regularly send us information aboutcoverage, connectivity and data usage relating to your connectivity services, as well as information about the applications on your device, your location, and information about your device, as explained in more detail below.
Coverage, connectivity and data usage
Information about network connectivity and quality for phone calls, internet and data services as experienced by you, as well as statistics about how much your device uses internet services and consumes data, such as:
Technical information about your device, such as:
Location information
Unless you have disabled the collection through the app settings, we collect your location data when we measure the items above. For example, we know your rough location from the phone mast and Wi-Fi hot spot your phone is using. When your phone or one of your apps is using GPS location data, we use that to assess location more precisely and sometimes your speed and direction of travel if available with GPS information.
Usage of My Vodacom app
Information about the performance and use of the My Vodacom app, for example when and how many times the app has been used, your choices and journeys within the app, app version, last update, application ID and device make and model.
What information we don't collect
We understand that some of the information we collect may be seen as sensitive. Therefore, we have designed the app to reduce the sensitivity of the collected information. For example, we don't collect information about:
How we use this information
In addition to using the data to the extent necessary to provide you with the services you'verequested -for example to show you how much data an app consumes -we also use the data to help us improve our networks and services as well as to make personalised recommendations to you.
Helping us improve our networks and services
We analyse the collected information to diagnose connectivity, coverage or connection quality problems, understand connectivity needs from the usage of mobile data, Wi-Fi and apps, and use such insights to make improvements to our network and services.This may include, for example:
Contact Book - To personalise your app experience with a photo and name of anyone on your account, straight from your contact book. The app requests this permission to show images and names from your contact book if their number appears as part of the subscriptions you can manage in the app
Photos Media and files - the app requests this permission to download your bill to the device.
What choices do you have?
Vodacom offers you choices and control over what information you are willing to share from your device.
You may choose to:
How do you protect my data?
Vodacom takes technical and organisational security measures as required by law and by industry standards to protect your personal data from unauthorised access, use or disclosure.We take steps to ensure that we only use your personal information as described in this privacy notice and to honour the choices that you have made.We only partner with service providers who we contract to provide the same level of information security as you can expect from Vodacom.
For how long do you keep my data?
Detailed information about location is kept no longer than 12 months after it has been collected.
Vodacom may retain aggregated and statistical reports that have been generated using the listed information for a longer period, but as these reports do not identify you as a user, they will not be used in a way that impacts your privacy.
For information about other data retention with Vodacom, please refer to ourmain privacy policy
The service is offered by Vodacom Lesotho, which is also the controller of your personal data. If you have any queries in any aspect of this privacy supplement, please visit our Vodacom shops or call Customer Care on 114 and a member of our dedicated team will respond to you.